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Service Desk Technician

Job Posted on: Monday, 25 September, 2023

Key Responsibilities: 

  1. Provide first-level technical support to customers via phone and email, troubleshooting issues and resolving problems efficiently, including printer, desktop, and network support. 
  2. Ensure all support tickets and inquiries are accurately logged, tracked, and escalated when necessary, following our established procedures, utilizing service desk ticketing systems. 
  3. Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring a positive customer experience. 
  4. Document common support issues and develop knowledge base articles. 
  5. Maintain a high level of professionalism, patience, and empathy while interacting with customers, understanding their needs, and providing appropriate solutions, encompassing MFD, desktop, and network support. 

Qualifications: 

  1. High school diploma or equivalent; additional technical certifications or relevant coursework is a plus. 
  2. Strong passion for technology and eagerness to learn about new products and systems. 
  3. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals. 
  4. Solid problem-solving and analytical abilities, with a keen attention to detail. 
  5. Ability to work effectively both independently and as part of a team in a fast-paced environment. 
  6. Prior customer service experience is preferred but not mandatory. 

Job Type: Full-time

Benefits: 

  • 401(k) 
  • 401(k) matching 
  • Dental insurance 
  • Flexible spending account
  • Health insurance 
  • Life insurance 
  • Paid time off 
  • Vision insurance 

Schedule: 

  • 8 hour shift 
  • Monday to Friday 

Application Question(s): 

  • Must pass a background check