Service Desk Technician
- Provide first-level technical support to customers via phone and email, troubleshooting issues and resolving problems efficiently, including printer, desktop, and network support.
- Ensure all support tickets and inquiries are accurately logged, tracked, and escalated when necessary, following our established procedures, utilizing service desk ticketing systems.
- Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring a positive customer experience.
- Document common support issues and develop knowledge base articles.
- Maintain a high level of professionalism, patience, and empathy while interacting with customers, understanding their needs, and providing appropriate solutions, encompassing MFD, desktop, and network support.
- High school diploma or equivalent; additional technical certifications or relevant coursework is a plus.
- Strong passion for technology and eagerness to learn about new products and systems.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals.
- Solid problem-solving and analytical abilities, with a keen attention to detail.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
- Prior customer service experience is preferred but not mandatory.
Job Type: Full-time
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- Must pass a background check